The wearing of masks at all times, except when eating and drinking, has now been made mandatory by the Basque Government. We kindly request all visitors to the castle follow this rule. ( 16th July 2020)
Castillo de Arteaga has defined prevention protocols to ensure the health and well-being of our guests, employees and suppliers.
We are making all possible effort to ensure that your stay will be a safe experience.
Training for all staff on hygiene and prevention measures.
Taking the temperature of all staff at the beginning of each working day.
Staff equipped with PPE and trained in its correct use.
Encourage Check-in before arrival
Prioritization of payment by contactless credit card.
Social distancing measures between guests and employees.
Room keys and Baggage management hygiene
Sanitizer and facemask made available
Thorough cleaning of the entire room with specific products
Washing of clothes and textiles in special laundry companies.
Thorough and more frequent cleaning of bathrooms and common areas
Daily ventilation of all areas.
Hand sanitizer dispensers.
Maximum capacity established in order to guarantee the minimum safety distance
Staff with PPE
Hand sanitizer dispensers at the entrance to the restaurant
Limited capacity in the restaurant
Establishment of a minimum distance require by law between tables.
Disinfection of tables and chairs after each use.
Cleaning of kitchenware and equipment with disinfectant products at the end of each service.
Prioritization of table service. No buffet