Safety measures

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Safety measures


The wearing of masks at all times, except when eating and drinking, has now been made mandatory by the Basque Government. We kindly request all visitors to the castle follow this rule. ( 16th July 2020)

Castillo de Arteaga has defined prevention protocols to ensure the health and well-being of our guests, employees and suppliers.

We are making all possible effort to ensure that your stay will be a safe experience.




Training for all staff on hygiene and prevention measures.

Taking the temperature of all staff at the beginning of each working day.

Staff equipped with PPE and trained in its correct use.



Encourage Check-in before arrival

Prioritization of payment by contactless credit card.

Social distancing measures between guests and employees.

Room keys and Baggage management hygiene

Sanitizer and facemask made available




Thorough cleaning of the entire room with specific products

Washing of clothes and textiles in special laundry companies.


Common areas

Thorough and more frequent cleaning of bathrooms and common areas

Daily ventilation of all areas.

Hand sanitizer dispensers.

Maximum capacity established in order to guarantee the minimum safety distance



Staff with PPE

Hand sanitizer dispensers at the entrance to the restaurant

Limited capacity in the restaurant

Establishment of a minimum distance require by law between tables.

Disinfection of tables and chairs after each use.

Cleaning of kitchenware and equipment with disinfectant products at the end of each service.

Prioritization of table service. No buffet

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